01 Sep

Our New Webinar Series: Taking it Higher

From Tuesday 30th September through to 4th December 2014,  we’re running a series of free webinars designed provide a resource for sharing best practice in the changing education landscape.

Get involved, click the topics below to register today.

Webinar topics:

 

05 May

Good Service is Good Business

The issue of whether or not students can be defined as ‘consumers’ has been debated for over a decade, and is now a hot topic of conversation and contention. Some have highlighted prospective students’ behaviour in comparing rankings. Looking at ‘reviews’ and ‘user feedback’ on websites such as The Student Room indicates typical traits of consumer behaviour. Others say that they can’t be consumers, but are rather ‘participants’— after all, you can’t just purchase a degree.

Whichever side of the fence you fall, we benefit from engaging with prospective and current students on a daily basis. So whether we refer to the ‘student experience’, ‘customer experience’ or ‘customer service’, the common theme is that we want to ensure that those interactions at all stages of the student lifecycle are excellent.
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